Crucial Conversations Tools for Talking When Stakes Are High, Second Edition by Kerry Patterson

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

Book Title: Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

Publisher: McGraw-Hill Education

ISBN: 0071771328

Release Date: 2011-09-16

Author: Kerry Patterson


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Kerry Patterson with Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

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The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:

  • Prepare for high-stakes situations
  • Transform anger and hurt feelings into powerful dialogue
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive